Reseller FAQ Website Hosting NZ Web Hosting New Zealand Free Site Builder

I have a Windows Computer, do I have to choose a Windows Plan?

Not at all, they're not connected in anyway to your hosting service.

Can I cancel at anytime?

You sure can, simply login to your Client Area and place a Cancellation Request we don't tie our customers in to Fixed Terms Contracts. For security purposes we can't take Cancellation Requests via the Phone, Email or Live Chat.

How can I pay for my account?

Pretty simple really! You can pay by Credit/Debit Card, Internet Banking, Direct Debit, Cheque or Cash at our office!

What's the difference between Windows & Linux?

Their isn't really to much of a difference the only big thing is that Windows Hosting allows .NET/.ASP websites which Linux doesn't. It's a good chance that if you don't know what .NET is then you won't need to worry about it to much! We find Linux to be faster, more secure and a lot more reliable plus most of the good Content Management Systems such as Joomla and Wordpress are designed to run on Linux Platforms.

Why is 24/7 Hosting so cheap compared to other hosts?

We've been hosting websites in New Zealand for many years, unlike most hosting companies who own all our hardware/servers and lease racks in several Data Centres in New Zealand. This allows us to set any limits we wish, it's gone from the days of needing just 10MB for your website to needing GB's.

What kind of servers does 24/7 Hosting use?

We only use SuperMicro Servers these are of excellent quality compared to most other brands available, we have spares parts stored at each Data Centre so in the event of failure it can easily be replaced. Our Hosting Servers are 1U Servers, 4x 8TB SATA Hard Drives, 32GB RAM, Dual Quad Core Xeon Processors with Dual Redundant Power Supplies running RAID 10.

Can I have a free trial account?

Yes, in some cases we can give you a free trial to test your website will work on our servers we find most customers are happy to simply place and order then within 14 days they can cancel and receive a no questions asked refund.

What level of Free Support does 24/7 Hosting provide?

We provide full support right up to Level 3 for issues relating to our network, in some cases we can help with issues related to your website scripting but we may suggest you contact your web developer or software designer for assistance.

Do the prices listed on our website exclude or include GST?

All our prices are in New Zealand dollars and exclude GST.

What's the difference between Everyday & eCommerce/Business Hosting?

Our eCommerce/Business plans come with larger allowances, rapid support and the servers are designed to handle larger loads and process Databases faster. These are on our Fully Redundant Blade Centre with performs real time backups and can provide resources on demand so even if your website experiences extra traffic you won't be slowed down.

Does all of 4/7 Hosting's plans come with a Free Site Builder??

Yes, all our hosting accounts come with a Free Website Builder in fact our Linux Hosting plans come with two...

Will you place ads on my site?

We will not advertise on your website in anyway, we'd love it though if you could put a small mention of us in your Footer!

Can I upgrade at anytime?

Of course, simply login to your Client Area, select Upgrade Account and it happens instantly!

Does 24/7 Hosting provide technical support?

Of course! We provide full 24/7 Support via the Phone, Email and if you look on the bottom right of your screen you will see a green tab that says "HELP" simply click on that and you can Chat Live to your Technical Support & Sales Team

Can I host my Joomla, Wordpress, Magento and Other CMS Program on 24/7 Hosting's servers?

Our servers are designed to run 99% of scripts out there and we have plently of customers who use those programs.

Does 24/7 Hosting backup my site?

Yes, we take daily backups of all websites and emails and store them offsite for 30 days. However we tell all customers to ensure that they take a backup on a regular basis as we hold no responsibility in the event the file is corrupt or un-readable.

Where is 24/7 Hosting's servers based?

All our servers are based in Christchurch with handfuls of servers stored in other locations around New Zealand.

Where is 24/7 Hosting based?

Our main HQ is based in Christchurch, New Zealand.

Was 24/7 Hosting affected in the Christchurch Earthquake?

No at all, we have systems in place to ensure servers continue to run through any situation. Our Data Centre is designed to run off generators and our Server Racks are enclosed in metal caging to protect the servers and equipment in the event the building collapses. Within 3 minutes of the earthquake occurring we had switched all traffic to our Backup Servers in Auckland which were routed back to our Christchurch Data Centre with 24 hours. As we mirror our servers we can easily switched to the backup server without causing any downtime.

Do you allow Adult Sites?

All websites must meet New Zealand Guidelines, no illegal websites are allowed to be hosted on our services. If you have an adult or dating website we review each website on a case by case basis.

How many websites do you host?

We're part of KLiB Technologies Group and together we host over 3000 New Zealand Websites!

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